Refund & Cancellation Policy

This policy explains how payments and refunds work for Amora Boy, operated by VIREXOLABS LTD.

1. Chat access is a one-time payment

Chat access costs $4.99, paid once by card through our payment provider, Lemon Squeezy. The exact price is shown before you pay. Access is granted right after payment. It is not a subscription: nothing renews and you will not be charged again. Access is tied to your account and stays active while your account remains in good standing.

2. Cancellation

Because there is no subscription, there is nothing to cancel. You can delete your account at any time from your account page. Deleting the account ends access; to get your money back, ask for a refund under the guarantee below.

3. 14-day money-back guarantee

If Amora Boy isn't right for you, email ceo@virexolabs.co within 14 days of your chat access payment and we will refund the full amount you paid. No reason is needed, and it doesn't matter how much you have chatted or how many included credits you have used. Send the email address you paid with.

Refunds go back to the card you paid with. We aim to issue refunds within 5 business days of your request; your bank may take a few more days to show it. Chat access and any remaining credits end once the refund is sent.

After 14 days, payments are non-refundable except for a duplicate payment, an overpayment, a clear technical failure that prevented use, or where the law requires a refund.

4. Consumable credits

Credits used for optional media (such as images or voice) are consumable. Credits included with chat access never reduce a refund under the guarantee. Outside the guarantee, unused credit balances may be refundable in line with applicable consumer law; credits already spent on generated content are non-refundable.

5. Statutory rights

Nothing in this policy limits any non-waivable statutory consumer rights you may have under the law of your country of residence. Where a mandatory right to withdraw or to a refund applies, it prevails over this policy.

6. Payment problems

If a payment didn't unlock the chat, or you have any other billing concern, contact us at ceo@virexolabs.co with your order details and we will sort it out.

7. Contact

Billing support: ceo@virexolabs.co · General support: ceo@virexolabs.co.